What is your return policy?
How will my item be shipped?
Do you match the prices of your competitors?
Why do you require a signature for deliveries?
Is your web site secure to shop on?
What if I don't have a Pay Pal account?
Do you have earrings, bracelets, or rings to match your necklaces as sets.
What is your return policy?
Return Policy Unique Necklaces has 100% SATISFACTION GURANTEE policy
Unique Necklaces offers only the finest products available and we make every effort to meet your high standards for quality products, accurate descriptions, reliable shipping and exceptional customer service. If you should experience a problem, question or concern, please contact us immediately.
RETURN POLICY:
If for any reason you are not satisfied with a product, please contact us at sales@uniquenecklaces.biz before sending the item back. Since we deal with several sources, we will need to send you proper instructions on how and where to return the item(s).
We guarantee that all products you buy are free of defects or you may return it immediately for a new replacement. If your item was damaged during shipment, please contact us at sales@uniquenecklaces.biz and we will send you proper instructions on how to file a claim.
If you are not satisfied with your item, you may return it to us within a period of 20 days.
Shipping cost is non-refundable for undelivered, unclaimed, returned and refused packages, unless we made an error.
When returning an item, please make sure to use all the original packaging wherein the shipment has come to you, with all accessories. Do not write, stick or glue anything on the product package that can damage the package. You can include a separate letter to explain your returning reason with a reference to the RMA number.
There will be a 50% restocking fee on non-damaged items that are returned in damaged package.
If a shipment is refused at the door or cannot be delivered for whatever reason we will deduct these fees from the refund which will be added to the normal restocking fee.
There is also a 20% restocking fee on non-damaged items that are returned in exception for hand made jewelry items which cannot be returned or refunded from the time the fabrication begins.
ALL RETURNS WILL REQUIRE A RMA NUMBER. A 50% RESTOCKING FEE WILL BE APPLIED IF AN ITEM IS RETURNED WITHOUT A RMA NUMBER.
RMA numbers can be requested through our online ticketing system. Simply click on the CONTACT US link to create a ticket and please make sure to include your order number and a clear description of why you need to return the item.
International Shipments:
we do not ship internationally at this time.
Typographical Errors
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers or from staff error, we shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card account in the amount of the charge. In order to capture as much detail in our images for your benefit, actual jewelry size may be different than the size they appear in the site due to extreme close ups of the images.
Hand made jewelry items cannot be returned or refunded from the time the fabrication begins.
Back to Top
How will my item be shipped?
SHIPPINGAt this time we can ship only in the USA and only (48 internal states).
Every item ships via FedEx Standard Delivery. Since jewelry is a high ticket item, a signature will be required upon delivery.
All pendants and lockets include a complementary chain unless the item already includes a chain in the description.
Returns must be requested within 20 days of the date of delivery.
To: sales@uniquenecklace.biz
Back to Top
Do you match the prices of your competitors?
Yes.
Our goal is customer satisfaction. We want to earn your business.If you show us an exact product from a competitor we will do our best to match the price of that item.
Back to Top
Why do you require a signature for deliveries?
Because of the high price of jewelry, the packages are insured with the carrier and it's just good business sense to make sure the packages reached their destination as promised.
Back to Top
Is your web site secure to shop on?
Absolutely. We use Pay Pal for our shopping cart. Pay Pal is the most secure way to make purchases online.
Back to Top
What if I don't have a Pay Pal account?
You can open an account for free or pay safely with your credit card through the Pay Pal shopping cart check out.
Back to Top
Do you have earrings, bracelets, or rings to match your necklaces as sets.
Yes, sometimes. We can check with our suppliers to match other pieces of jewelry with our necklaces. Just e-mail the stock number at the top of the description to sales@uniquenecklaces.biz , state if you want earrings , ring or bracelet to match with the necklace of your choice. Our sales associate will get back to you usually within 2 days or less.
Back to Top
|
