Unique Necklaces is a family owned and operated jewelry web site. We have 15 + years experience in the fine jewelry industry. Managing and operating several retail jewelry stores with national chains like Gordon’s Jewelers , and White Hall Jewelers, Friedman's Jewelers, J.C.Penny, and Macy’s . In the summer of 2009 we brought our passion for fine jewelry to the Internet and created Unique Necklaces.biz. Our Goals \ Mission
1) To offer you quality necklaces at affordable prices
2) To establish a solid, Web presence with our core necklaces.
3) To bring you more unique necklace designs from local jewelry shops.
Craig
Webmaster for unique necklaces.biz
Hamie
Our Mascot, Hamie, is a full bred Pappillon.
SHIPPINGAt this time we can ship only in the USA and only (48 internal states).
Every item ships via FedEx Standard Delivery. Since jewelry is a high ticket item, a signature will be required upon delivery.
All pendants and lockets include a complementary chain unless the item already includes a chain in the description.
Returns must be requested within 20 days of the date of delivery.
To: sales@uniquenecklace.biz OUR RETURN POLICY Unique Necklaces has 100% SATISFACTION GURANTEE policy
Unique Necklaces offers only the finest products available and we make every effort to meet your high standards for quality products, accurate descriptions, reliable shipping and exceptional customer service. If you should experience a problem, question or concern, please contact us immediately.
If for any reason you are not satisfied with a product, please contact us at sales@uniquenecklaces.biz before sending the item back. Since we deal with several sources, we will need to send you proper instructions on how and where to return the item(s).
We guarantee that all products you buy are free of defects or you may return it immediately for a new replacement. If your item was damaged during shipment, please contact us at sales@uniquenecklaces.biz and we will send you proper instructions on how to file a claim.
If you are not satisfied with your item, you may return it to us within a period of 20 days.
Shipping cost is non-refundable for undelivered, unclaimed, returned and refused packages, unless we made an error.
When returning an item, please make sure to use all the original packaging wherein the shipment has come to you, with all accessories. Do not write, stick or glue anything on the product package that can damage the package. You can include a separate letter to explain your returning reason with a reference to the RMA number.
There will be a 50% restocking fee on non-damaged items that are returned in damaged package.
If a shipment is refused at the door or cannot be delivered for whatever reason we will deduct these fees from the refund which will be added to the normal restocking fee.
There is also a 20% restocking fee on non-damaged items that are returned in exception for hand made jewelry items which cannot be returned or refunded from the time the fabrication begins.
ALL RETURNS WILL REQUIRE A RMA NUMBER. A 50% RESTOCKING FEE WILL BE APPLIED IF AN ITEM IS RETURNED WITHOUT A RMA NUMBER.
RMA numbers can be requested through our online ticketing system. Simply click on the CONTACT US link to create a ticket and please make sure to include your order number and a clear description of why you need to return the item.
International Shipments:
we do not ship internationally at this time.
Typographical Errors
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers or from staff error, we shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card account in the amount of the charge. In order to capture as much detail in our images for your benefit, actual jewelry size may be different than the size they appear in the site due to extreme close ups of the images.
Hand made jewelry items cannot be returned or refunded from the time the fabrication begins. PRIVACY POLICYUnique Necklaces.biz respects your privacy. Your personal information will be kept confidential and we will not disclose, sell and/or rent any information about you to anyone. From time to time, we may notify you via e-mail to advise you of website changes, new products, special promotions. If you wish to be removed from our e-mail list simply send us an e-mail stating your request. To:admin@uniquenecklaces.biz
SECURITY
We use PayPal, the global leader in online payment solutions. We are a certified PayPal business member so you enjoy the safer, easier transactions without exposing your credit card or bank account information. Your confidentiality is protected with us. We will not share or sell any information you give to us in the ordering process, shipment or any surveys you may decide to take with us. We value your business and respect your privacy. Updated 07-06-10
|
|
